Customer Service Workshop
Exceptional customer service is a critical competitive advantage that has benefits for everyone in the organisation - especially management.
Exceptional customer service is a critical competitive advantage that has benefits for everyone in the organization – especially management. This course will help you understand or reinforce why customer service is so important to your business and your customer by focusing on customer behavior and expectations. Skills and ideas will be focused around creating a customer experience that exceeds the customer’s expectations - creating loyalty, repeat business, referrals and larger sales.
Course Content
Learning Outcomes
Details:
Price: $4,950 excl. GST (Per person)
This course is for: Business managers and owners
Time Commitment: Time commitment of 10 hours is required
This is for a one day (8 hours) interactive workshop (Can be split into smaller sessions), 2hrs for feedback and follow up in the form of webinars, to discuss what has worked and what is causing people problems, and a survey to establish effectiveness.
This course is for: Business managers and owners
Time Commitment: Time commitment of 10 hours is required
This is for a one day (8 hours) interactive workshop (Can be split into smaller sessions), 2hrs for feedback and follow up in the form of webinars, to discuss what has worked and what is causing people problems, and a survey to establish effectiveness.
Locations: Auckland | Bay Of Plenty | Canterbury | East Coast | Hawke's Bay | Manawatu Wanganui | Marlborough Nelson Tasman | Northland | Otago | Southland | Taranaki | Waikato | Wellington | West Coast